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Clarity

Matthew Deal

Clermont, FL

Owner Growth Guru – Add properties
Revenue Amplifier – Increase revenues
Service Score Accelerator – Improve scores
Guest Service Innovator – Memorable Interactions
Marketing Macgyver – Boost visibility

{ Serving }
Independent Lodging Establishments
Independent Food & Beverage Establishments
Short-Term/ Vacation Rentals Management Companies
General Guest Service & Hospitality Needs for Any Business

{ What I’ve Done }
Started off working my way around various departments with titans such as Hilton, Marriott, and Radisson Hotel Groups. Learned all about Stars & Diamonds in Las Vegas with Wynn and Bellagio. Joined the rapidly growing vacation rental startup InvitedHome as the 5th hire. Founded, Optimized, and Sold ParamountVR, a vacation rental management company based in Lake Tahoe, CA.

16+ Years in Hospitality

First hotel position: Bellhop at DoubleTree Philadelphia
Craziest stories: Night Manager at Radisson Valley Forge
Most fun position: Concierge at Bellagio
Learned the most: Director of Operations with InvitedHome

{ What I Do }
Rate & Revenue Management
Owner Growth Strategies and Assistance
Guest Service Training and Optimization
Online Reputation Management
Listing Optimization and Assistance
Secret Shopper/ Caller

Let's chat soon!

$2.50/min

3

3 Calls

21

21 Reviews

44 minutes
Avg. call

Customer Service Operations Management Property Management Hospitality Rentals Hotels Hotel Management Guest Service Vacation Online Presence

Answers 1
Reviews 21

Answers

Matthew Deal answered

Would hotels be interested in branching out into domestic staffing services?

I agree the liability may be high unless you set up something like this - set up a separate entity to run the out-sourced services from in which you 1099 the "employees" and require them to hold their own insurance. Only down side here is your not able to direct the laborers as you would normally due to them not actually being employees. This is how a lot of vacation rental companies handle the constant demands set on them. Definitely not impossible. Cheers

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Hospitality

Hotel Management

Reviews

Thank you for your insight

Chase Barmore Source: Clarity

Great advice. He gave me super creative tactics that he did himself that he knows works.

Esther Kuperman Source: Clarity

Great chat. Matthew offered a wealth of information and pointed out a number of promising areas for me to dig into further.

Noah Marconi Source: Clarity

Matthew was the epitome of how to exceed guest expectations which one should expect from 5 star 5 diamond property employees. He excelled in all aspects of his job and always went above and beyond not only for the guests but also for his coworkers. It was a privilege to call him my colleague throughout my career.

Jake Jacobson Source: LinkedIn

Matt's experience in the hospitality industry was critical to the success of InvitedHome in its first year, but his strength and dedication had an even greater impact. He faced extreme challenges soon after joining the company, and worked tirelessly to resolve them when others would have thrown their hands in the air. His promotion to Director was well deserved, and he's shown great poise and tenacity in his new position as he aligned each destination with a common set of standards. Matt is mature beyond his years and a joy to work with.

Steve Herbert Source: LinkedIn

Matt is a very personable, intelligent and driven individual. His eye for detail and thoroughness allows him to anticipate the needs of the guests he is serving. It was a joy to work with him.

Salli Solich Source: LinkedIn

Matt is a hardworking, dedicated professional who is eager to learn and grow in the hospitality industry.

Sylvia Grasis Source: LinkedIn

Matt works hard and always finishes what he starts. He was a very diligent worker and also brought a lot of fun and energy to the department.

Becky Gottschling Source: LinkedIn

Matthew was always a pleasure to work with. He completes tasks in an efficient and timely manner, has an extensive knowledge of the cities offerings and maintains a positive and professional attitude.

Tanya Tolentino Source: LinkedIn

Mr. Deal is a highly talented individual and would be a valuable asset to any company.

Robert DeLuca Source: LinkedIn

I have known Matt for more than 7 years. At every turn he was always there for a special request, expert opinion, etc. Matt has a keen and unwavering sense of ensuring customer satisfaction.

Ron Glisk Source: LinkedIn

Member since June 2014