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Mark Toole I help businesses get customer service right.

Denver, CO
Mark Toole is a customer service innovator and practitioner. Drawing from years of experience in all facets of the business, Mark has developed a unique and contrarian viewpoint on how customer service should work. Let’s face it… Conventional customer service is broken. Huge amounts of time, money, energy, and human suffering are being wasted on things that accomplish next to nothing… at best. Often these efforts actually make things worse, and perpetuate their own vicious cycle. Fortunately, there’s another way. As the former Head of Customer Service for Choose Yourself Media, the financial publisher for blogger, author, and hedge fund manager James Altucher, Mark developed and perfected a radically new way of doing things. And it worked… As…