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Clarity

Lakita Childs

Onboarding & Adoption Specialist I — Bonterra
Guide new customers through onboarding, troubleshoot adoption barriers, and improve workflows for a SaaS platform serving nonprofits and social good organizations.

Founder — Aligned Solutions Consulting
Freelance operations consultant helping small businesses, nonprofits, and startups streamline processes, clean up client-facing workflows, and build documentation that actually gets used.

Core areas:

• Customer onboarding design & optimization
• Workflow & process documentation
• Customer success strategy
• Foundational web/coding literacy (HTML, CSS, JS, JSON) for working with technical teams

$1.67/min

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Startup Consulting Customer Support Website Management Process Improvement Workflow Onboarding

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I Will Give You Advice on Onboarding & Customer Workflow fixeS

I’m an Onboarding & Adoption Specialist at a SaaS company and founder of my own ops consulting practice. I help small businesses and startups fix clunky onboarding processes, document workflows that live only in someone’s head, and improve the customer experience from first contact through adoption. If your team is growing faster than your processes can keep up, I can help you get organized without overhauling everything at once.

I Will Give You Advice on Documenting Messy Business Processes

If your team relies on knowledge that only lives in one person’s head, I can help. I specialize in turning unclear or undocumented processes into simple, repeatable steps anyone can follow whether that’s a new hire onboarding checklist, a customer workflow, or internal SOPs. I work in customer success and operations consulting, so I know how to translate ‘how we’ve always done it’ into something clear and usable.

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Member since July 2026