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Clarity

Kym Illman

Perth Area, Australia

Australian Entrepreneur and Customer Service Guru. Founder of Messages On Hold Australia and several other start-ups. Former Entrepreneur of the Year (Western Region), multiple award winner and experienced tour circuit speaker. Also: keen photographer, Targa Rally driver and Christmas Lighting expert.

$1.67/min

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Business Development Email Marketing Marketing Strategy Direct marketing Public Speaking Video Production Small Business Marketing Audio Engineering Video Editing Retail

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Small Business Marketing

+ Winner of the National Multicultural Marketing Award, WA Industry and Export Award for Marketing and Design, multiple Telstra Small Business Awards and a three time BRW Top 100 Fastest Growing Private Company.
+ Serial entrepreneur in the fields of audio marketing, digital signage, viral marketing, corporate training and hospitality.
+ Regular guest on TV and radio.
+ Creator and star of the www.MasteringMarketing.com.au video series.
+ Creator of World's Greatest Business Mind viral video (16m+ views).
+ Recognised as Australia's premier ambush and guerilla marketer having secured over $1m in free media exposure.
+ Sought-after public speaker presenting on a range of topics including customer service, ambush marketing, telephone techniques and the secrets behind his rags-to-riches success.

http://www.MasteringMarketing.com.au

Customer Service Delivery

+ Best selling author of 'The Future IS Customer Service' book, DVD, CD and app.
+ Multiple award winner including the 'National Australian Customer Service Association Award' and the 'Customer Service Council's Service Innovation Award'.
+ Recognised customer service thought-leader as seen on The Morning Show, The Today Show, MSNBC, ChannelNews Asia, Switzer and Today Tonight.
+ Turned a tiny home business into a multi million dollar international success story predicated on the promise and delivery of outstanding customer service.

http://www.kymillman.com/sites/default/files/resources/media/Book-Chapter1.pdf

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Member since March 2013