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Clarity

Jairo Rios

Caracas

Venezuelan Entrepreneur and consultant with more than 15 years of experience in Busisness, Customer Service process (face-to-face, on line and call center), Proficiency in Commercial Intelligence and Service and Sales strategies. Latin American market especialist. Spanish/Englsh

$1.67/min

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Customer Service Customer Experience Customer Relations Customer Engagement

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Call Center Management

Plan, organize and manage all the processes of call center. Metrics, quality service, revenues, sales, and operations

Customer Service Strategies

Having started my professional career in call center from the most elementary positions, has made me have an integral vision of each of the processes in this industry.

The success of a Customer Service strategy, both in the Contact Center and in the other care channels, are oriented to understand, develop, optimize, re-design and execute in an efficient way, the policies and guidelines of the processes with which it counts the organization around all channels of care.

My goal is to achieve efficiency in all activities carried out so that operations are financially profitable and generate positive impacts on business results, through an excellent client experience, which in the end is the financial engine of the organizations.

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Member since January 2017