I am a computer scientist and network engineer with a strong cross-disciplinary background in technical support, customer experience, and infrastructure engineering. Over the past decade, I’ve developed a reputation for solving complex problems, delivering high-quality support, and bridging the gap between technology and customer needs.
My experience includes:
• 23+ years in computer repair and technical support (help desk, on-site, and remote)
• 12+ years in retail, B2B, and B4B sales
• 12+ years in customer service across technical and retail environments
• 5+ years of hands-on programming
• 4+ years working with JavaScript, JSON, jQuery, HTML, and CSS
I earned my B.S. in Computer Science from the University of North Carolina at Asheville (2015) and completed my Cisco Certified Network Associate certification the same year. I spent ten years at Cisco Systems within the Customer Experience organization, supporting a broad range of collaboration and networking technologies. I currently serve as a Technical Support Engineer at NetApp.
I’m passionate about technology that simplifies human collaboration, and I enjoy working at the intersection of systems, software, and customer success.
