Independent Tech Support Business Owner—Remote & On-Site Services
• Provide troubleshooting, computer repair, system setup, and workflow solutions for individuals and small businesses
• Diagnose hardware, software, and networking issues and offer clear, step-by-step guidance
• Manage client communication, service documentation, scheduling, and follow-through
Field Service/On-Site IT Technician
• Perform hardware diagnostics and repairs on laptops, desktops, and peripherals
• Replace components, configure systems, and verify successful functionality after repair
• Troubleshoot connectivity issues—Wi-Fi, LAN, TCP/IP, VPN
• Manage assignments independently and maintain accurate service records
Remote Technical Support Specialist
• Resolve software, hardware, and account access issues via remote desktop and phone
• Walk users through solutions without technical jargon
• Support device setup, networking, and basic cybersecurity practices
Technical Writer—Documentation & Support Coordination
• Produce troubleshooting documentation and knowledge base articles
• Translate complex technical processes into simple, repeatable instructions
• Improve support workflows by identifying recurring issues and documenting resolutions
Proofreading/QA for Support Documentation
• Review reports and documentation to ensure clarity, accuracy, and completeness
• Deliver feedback to improve readability and consistency
Technical Skills
Windows • MacOS • Remote access tools • TCP/IP • LAN • VPN • Active Directory
Hardware replacement • Network troubleshooting • Knowledge base documentation
Exceptional communication—clear guidance for non-technical users