Loading...

Clarity

Ericka Yates

Atlanta, GA

Experience Enhancer! <3
Customer/employee journey identification and assessment to enhance satisfaction, engagement, and retention with actionable solutions. CX/EX projects with NBA team, real estate tech, and telecommunications companies. BBA and MS in Marketing. MBA candidate at Georgia Tech.

$5.00/min

—
0 Calls

—

0 Reviews

—

Avg. call

Customer Experience Employee Engagement Focus Groups Needs Analysis User Journeys Survey Design Onboarding

Call me to talk about

Improving Your Customer Experience

Let's work together to identify the gaps in your current customer experience to reach your IDEAL experience. This will drive sales and deliver a consistent and differentiated service experience at all customer touchpoints. I've worked on Customer & Employee Experience enhancement projects with an NBA team, real estate tech company and team, & telecommunications companies.

Improving Your Contractor Onboarding Experience

Many companies expect to maintain brand consistency with independent contractors being their customer-facing brand advocates, however onboarding is an afterthought for non-employees. Let's fix that! I've led a team that enhanced the contractor onboarding program through developing a research program to provide a comprehensive learning experience for a major real estate technology company that met non-employee compliance standards.

Answers 0
Reviews 0

Answers

Reviews

Member since July 2022