It was the utmost privilege and pleasure to work with David on the enterprise-wide technology programme at Yellow®. David provided business analysis coaching to business owners of projects, enabled business analysis understanding and capability; and developed the business analysis framework to complement the established project management methodology applied within Yellow®.
Within days of starting at Yellow®, David readily recognized the importance of an enterprise business process infrastructure as the bedrock to setting and achieving organization strategic objectives, and the purpose of technology to enable optimization and balancing of process in support of those objectives.
David demonstrated first class professionalism with the combination of his considerable knowledge, “can do it” attitude, collaborative-centric and congenial interpersonal manner.
David’s virulent approach was the perfect recipe to drive forward the evolving business process management approach, organisation-wide standard for process modelling, and develop a process transformation strategy aligned to the enterprise-wide technology programme. David consistently reiterated messages throughout the organization about aligning continuous improvement to the customer experience lifecycle through customer experience touch-points.
David has an excellent strategic appreciation and builds calculated business models to make things happen. He facilitates and effects true value with his practiced approach to applied business analysis concepts, theories and principles, and product management knowledge, which he generously affords to support his work colleagues and achieve his work objectives.
I do hope I have multiple more opportunities to work with David in future.
Michelle Nefdt
