Launched the first cloud-based SaaS platform and mobile application in company history
Led renewals improvement initiative which delivered >90% retention rate after a significant price increase
Increased beta registration and participation by 200% over company’s previous product beta test initiatives
Redesigned tester, prospect, and customer feedback processes to ensure market driven development efforts, improving product release cycles by 2 months
Managed multiple cross functional product initiatives from solution concept through to successful release
Built a business case to reduce 14,000+ hours of technical debt by capitalizing the efforts, resulting in an expense savings of >$500K
Created an expired authorizations management program which increased the recoverability of outstanding transaction fees
Achieved 96% of annual revenue and 89% of gross profit targets during the 2008-2009 recession, while leading the team in services and warranty attach %
Reduced time to lock resolution by a full minute for entire department by implementing standards and processes to improve the efficiency the lock and price desk
