I specialize in optimizing remote customer service operations with over 20 years of hands-on experience as a bilingual (English/Spanish) supervisor and strategist. I help businesses build high-performing, culturally competent support teams, streamline workflows, improve response metrics, and design scalable customer service SOPs — all while enhancing customer satisfaction and retention. Whether you’re launching a support team or improving an existing one, I bring practical insight, proven systems, and people-first leadership.
