ServiceNow Customer Success | 50+ ServiceNow Platform Implementations | Platform Governance & Roadmapping Expert | TAM & Managed Services Lead
Over the years, for over 50+ successful ServiceNow implementations and worked for and with a dozen ServiceNow Elite partners. I’ve served as a strategic advisor, technical account manager, and managed services partner, project manager, helping enterprise clients maximize the full potential of their ServiceNow investment. Whether guiding customers through change management, aligning solutions to business outcomes, or enhancing operational efficiency, I thrive on building trusted relationships and solving complex problems collaboratively.
Core Focus Areas: • ServiceNow Platform Strategy & Roadmapping • Customer Success & Stakeholder Engagement • Managed Services & Long Term Partnership Models • Service Delivery Optimization & Process Design • ITSM, CSM, SPM, AI, ITAM, and Platform Governance
