Metropolitan Transit Authority
New York, NY
Performs a wide variety of office support and clerical duties
With activities in a general nature of managing outgoing mail, incoming mail, preparing documents and data entry of BRES in the claims processing system.
Part-Time Call Customer Service Representative/Switchboard Operator
Estee Lauder Company-
New York, NY
Processing all incoming and outgoing calls over the switchboard. Transferring calls to executives in different departments. Taken messages. Direct incoming calls to executives and other desired extensions. Answering questions and concerns about Estee Lauder services and products. Maintain patience with courtesy and professionalism to all customers.
Customer Service Representative
Staff net-New York, New York
Out bound Calls to customers interested to purchase New Years Eve tickets from different venues in New York City. Promotional Calls to customers, taken messages for Floor Supervisors.
Call Center Interviewer
Central Marketing - New York, New York 05/2016 - 11/2016
Out bound calls constituents, conducting surveys, and constituents voting for different candidates, in different political elections in different states. Updating personal information. Assisting constituents with questions and concerns. Cold calling 150-200 per day. Maintained professionalism, politeness and courtesy to all constituents with quality assurance.
Facilitator/Customer Service Representative Associate
Tempositions - New York, New York 06/2015 - 04/2016
Distributing "Time Out" magazines to the public on an 8 hour 7 days a week. Locations in the tristate area of New York.
Amazon – New York, New York 12/2014 - 04/2015
Delivered packages on a timely basis to 4 to 5 customers a day in the New York Tristate area, answering questions and concerns to customers, give customers any information due to delivering from Amazon.
Call Center Representative/Teleorganizer
SEIU1199 Union - New York, New York 06/2012 - 12/2014
Provided excellent service and interaction (via phone) for every customer. Outbound calls to union members pertaining to benefits, Updating their personal information, answering questions and concerns. Cold called constituents within a community to vote on different political views, and maintained quality assurance and quota of 200 calls per day.
New York Global Biz - Brooklyn, New York 05/2011 - 06/2012
Office management including administrative duties, answering request for information, routing and message taking. Handled various clerical tasks including filing, faxing and copying important documents. Mail distributing, Utilized office equipment in the completion of duties. Meet and greet clients. Typed minutes for meetings. Typed confidential letters and memos. Answering email inquiries. Responsible for building clientele by contacting local businesses owners to of free promotion in our directory.
Bachelor of Arts: Psychology
College of New Rochelle - Brooklyn, New York 1997
Honor Roll Student, Student Council, and obtained a Mayor Scholarship.
Knowledge of Microsoft office, Excel, PowerPoint, and Outlook. Certification in Customer Service. Excellent Verbal and Written Skills. Excellent Communication Skills. Excellent Detailed-Oriented Skills and Interpersonal Skills.