Life Lessons I Have Learned and Had Success From It All.

Avec Sprauve

Brooklyn, NY 11221
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WORK HISTORY Receptionist CAMBA Brooklyn, NY 10/2019-12/2019 Front desk, assisted clients meet and greet with issues of evictions, renewal of vouchers, or rent in rears. Answered phones, taken messages for Program Manager, Supervisor and Administrative Staff. Administrative Clerk Metropolitan Transit Authority New York, NY 07/2018-12/2018 Performs a wide variety of office support and clerical duties With activities in a general nature of managing outgoing mail, incoming mail, preparing documents and data entry of BRES in the claims processing system. Part-Time Call Customer Service Representative/Switchboard Operator Estee Lauder Company- New York, NY 03/2018-05/2018 Processing all incoming and outgoing calls over the switchboard. Transferring calls to executives in different departments. Taken messages. Direct incoming calls to executives and other desired extensions. Answering questions and concerns about Estee Lauder services and products. Maintain patience with courtesy and professionalism to all customers. Customer Service Representative Staff net-New York, New York 12/2016 Out bound Calls to customers interested to purchase New Years Eve tickets from different venues in New York City. Promotional Calls to customers, taken messages for Floor Supervisors. Call Center Interviewer Central Marketing - New York, New York 05/2016 - 11/2016 Out bound calls constituents, conducting surveys, and constituents voting for different candidates, in different political elections in different states. Updating personal information. Assisting constituents with questions and concerns. Cold calling 150-200 per day. Maintained professionalism, politeness and courtesy to all constituents with quality assurance. Facilitator/Customer Service Representative Associate Tempositions - New York, New York 06/2015 - 04/2016 Distributing "Time Out" magazines to the public on an 8 hour 7 days a week. Locations in the tristate area of New York. Delivery Associate Amazon – New York, New York 12/2014 - 04/2015 Delivered packages on a timely basis to 4 to 5 customers a day in the New York Tristate area, answering questions and concerns to customers, give customers any information due to delivering from Amazon. Call Center Representative/Teleorganizer SEIU1199 Union - New York, New York 06/2012 - 12/2014 Provided excellent service and interaction (via phone) for every customer. Outbound calls to union members pertaining to benefits, Updating their personal information, answering questions and concerns. Cold called constituents within a community to vote on different political views, and maintained quality assurance and quota of 200 calls per day. Executive Secretary New York Global Biz - Brooklyn, New York 05/2011 - 06/2012 Office management including administrative duties, answering request for information, routing and message taking. Handled various clerical tasks including filing, faxing and copying important documents. Mail distributing, Utilized office equipment in the completion of duties. Meet and greet clients. Typed minutes for meetings. Typed confidential letters and memos. Answering email inquiries. Responsible for building clientele by contacting local businesses owners to of free promotion in our directory. EDUCATION Bachelor of Arts: Psychology College of New Rochelle - Brooklyn, New York 1997 Honor Roll Student, Student Council, and obtained a Mayor Scholarship. SKILLS Knowledge of Microsoft office, Excel, PowerPoint, and Outlook. Certification in Customer Service. Excellent Verbal and Written Skills. Excellent Communication Skills. Excellent Detailed-Oriented Skills and Interpersonal Skills.