Loading...

Clarity

Alejandra Teran

Washington DC

Hi! I'm Alejandra

I help leaders & teams transform their businesses using technologies like Salesforce.com and developing strategies, roadmaps and blue prints to get your envisioned future state in the most optimal and cost efficient way.

I currently lead the Salesforce Center of Excellence for one of the largest Financial Services companies in the world.

Prior to it, I spent 12 years leading Business Intelligence, Competitive Intelligence and Salesforce CRM practices for the largest global BPO and leader in Omni-Channel Customer Experience (Teleperformance).

In short, my areas of expertise range from Strategy, BI/CI, CRM, Sales Ops with the goal to help companies grow and transform the way they do business.

At Teleperformance, I built a global area from scratch with teams across 3 continents responsible for developing strategies that influenced leadership to make key decisions that fueled growth and become a $4b company in revenue from $1b during my tenure.

I've deployed Salesforce.com globally, migrating stand alone CRM systems and I have experience leading complex implementations and integrations as Product Owner.

Whether you want to migrate/upgrade from an old CRM or platform into Salesforce, develop a strategy and a prioritized roadmap of how to get from where you are to your desired future state or find ways to optimize/automate marketing, sales, service processes, build custom applications, or deliver superior customer experiences, I am here to help you.

Certifications:
Salesforce Ranger, Salesforce Certified Administrator
Salesforce Certified Service Cloud Consultant.

$3.33/min

—
0 Calls

7 Reviews

—

Avg. call

Digital Strategy CRM Salesforce.com Change Management Contact Centers Business Transformation BPO Customer Experience Improvement

Answers 0
Reviews 7

Answers

Reviews

As a Vice President of Operations at Emida Technologies, my team was responsible for rolling out Emida's prepaid mobile airtime 'transaction processing' and 'distribution' services in Latin America.

Alejandra, provided invaluable support and guidance in aligning Emida's marketing strategy as support for our product offering definition and market rollout into important retailing operations in Mexico, Colombia, Ecuador and Perú.

Alejandra's focus on achieving results, combined with her outstanding work ethics and marketing know how made her one of the most important and reliable resources at Emida Technologies.

I have known Alejandra now for over ten years and recommend her fully. She will make important contributions in her field of action, to any company in the corporate and entrepreneurial space.

Manuel Núñez Source: LinkedIn

Alejandra is amazing. She gets more work done than seems humanly possible. Her work is of top quality and has a very broad range of skills. Whether it is producing a competitive analysis report., analyzing financials or she is terrific.

Pam Kline Smith Source: LinkedIn

Alejandra Teran is one of the smartest individuals I have ever met. We went to college together, worked at the same radio station, and both also earned an MBA from the University of Miami. She is a top strategist in the business world. She keeps a permanent "helicopter view" of anything that she deals with, and is also a great team player. Her interaction with classmates and co-workers is impeccable, and she knows how to find the best in everyone without giving up her leadership role when necessary. I am happy to see her succeed, and I am certain that for Alejandra the sky is the limit.

Alberto Sardinas Source: LinkedIn

We have been working together with Alejandra on several request and she has always been really focus on details and developing strategical content. During the time we spent on diverse projects I can say she is a great professional and human being.

Juan Manuel Gonzalez Source: LinkedIn

Working with Alejandra was a very pleasant experience and highly rewarding. I have been consistently impressed by her professionalism, energy and dedication and she has been a key inspiration to the entire team. Our team worked as a virtual unit based in 3 different countries with analyst from many different nations and Alejandra was always able to make the team successful and work as one global unit and to ensure very high quality standards across the team. I recommend Alejandra for any team that needs a strong leader and hard-working, passionate professional.

Wibke Lies Source: LinkedIn

Maria Alejandra is a hard working individual who values and respects peoples opinions and input. I enjoyed working with her and strongly recommend her as she will be an asset to whatever working environment she will be face with.

Azorena Aponte Source: LinkedIn

Alejandra and I worked on many projects that required a lot of preparation and coordination in order to create deliverables worthy of a top MBA school. I certainly would work with Alejandra on a business venture or as a collegue given you get what you see-- pure dedication and out-of-the box ideas.

Moreover, Alejandra has a proven ability to multi task. She was able to maintain a full time job and complete her MBA, all the while keeping things good on the home front. Even with a heavy work load she still had time to start new ventures.

Gretchen Chandler Source: LinkedIn

Member since September 2013