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Clarity

Waiel Achi

Senior ICT delivery leader with 20+ years of experience delivering complex technology and transformation programs across telecom, SaaS, cloud, and managed services. PMP-certified with hands-on expertise in project recovery, PMO governance, and Agile–Hybrid delivery. Former delivery lead at Ericsson and Ricoh, advising executives and delivery teams on fixing execution, simplifying governance, and scaling delivery with confidence.

$2.50/min

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Scrum Project Management Team Leadership Telecommunications Professional Services Agile Project Management Digital Transformation Microsoft Technologies PMO IT Service Delivery

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I Will Give You Advice on Digital Transformation and ICT Service Level (SLA) Man

I act as the "bridge" between your business goals and your technical reality. Drawing from my experience in Telecom and Managed Services, I advise on structuring SLAs, managing vendor relationships, and automating internal processes to boost customer satisfaction. I help you build a PMO that drives measurable value rather than just overhead.

Benefits:

Create robust Statements of Work (SoW) that prevent scope creep.
Improve customer satisfaction scores (CSAT) by 15%+.
Standardize ITIL-based service delivery processes.

I Will Give You Advice on Fixing Project Delivery Issues

I bring 20+ years of hands-on experience leading complex ICT and digital transformation projects across telecom, SaaS, cloud, and managed services environments. I’ve stepped into projects that were delayed, over budget, or “green on paper but red in reality” and helped leaders identify what was actually blocking delivery.

On our call, I will help you diagnose root causes (governance, scope, ownership, dependencies, decision flow), pressure-test your plan, and give you clear, practical actions to stabilise delivery and regain control. You’ll leave with clarity, not theory.

I Will Give You Advice on M365 Modern Workplace & Endpoint Security Strategy

Leveraging 15+ years of ICT experience, including major roles at Ericsson and Ricoh, I help organizations secure and automate their digital workspace. If you are struggling with Intune AutoPilot deployments, M365 security baselines, or migrating to a cloud-first infrastructure, I provide actionable roadmaps that align technical execution with business security goals

Benefits:

Reduce deployment time via AutoPilot automation.

Achieve "Zero Trust" security standards for remote teams.

Optimize your Azure/M365 licensing and spend.

I Will Give You Advice on PMO & Delivery Governance

I’ve designed and led PMO and delivery governance models for organisations ranging from startups to large enterprises, with a focus on practical governance that enables delivery, not bureaucracy. My experience spans portfolio management, executive reporting, RACI clarity, change control, and decision frameworks.

If your PMO feels heavy, ineffective, or disconnected from reality, I can help you simplify structures, define clear ownership, and introduce just enough governance to improve predictability and accountability without slowing teams down.

I Will Give You Advice on Agile & Hybrid Delivery

I’ve led and coached Agile, Waterfall, and Hybrid delivery models across multiple industries and maturity levels. I specialise in helping teams where “Agile isn’t working” or where delivery has become fragmented due to unclear roles, poor backlog practices, or weak integration with governance.

I’ll help you translate Agile principles into practical execution: improving flow, clarifying roles, aligning ceremonies with outcomes, and integrating Agile delivery into real-world constraints like budgets, dependencies, and executive oversight.

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Member since December 2025