Global experience as a business/insurance/wellness consultant with regular travel in the UK, Europe and Worldwide (including Russia and Brazil) to assist public sector organisations, multinationals and private companies with their insurance and business functions. I also deliver training and speak at conventions all over the globe speaking on topics including business development, wellness, and NLP. Working within teams and as Project Manager to achieve objectives within budget.
ACII qualified with over 30 years experience in business including responsibility for a book of business worth £100m. Extensive experience in man-management, auditting, change management, project management and also in wellness and rehabilitation.
EXAMPLE PROJECTS FOR CLIENTS
Two major motor claims audits to ensure; proper handling and management of claims, coverage issues being referred to underwriters and recoveries from third parties are being pursued. To check claims monies being used appropriately for settlement of claims, and to confirm accurate reporting of claims, costs figures and reasonable reserving for claims and IBNR. Analysing data, numbers and information to improve claim management reporting. Resulted in major reductions in reserving levels and identified issues with case handling that improved customer satisfaction.
Largest UK County Council
Consulting role to support the Insurance Manager in establishing high-performing, client-facing, professional and timely liability claims handling service. Reviewing end to end processes for liability claims and ensuring they are efficient and streamlined. Ensuring excellent customer service delivery at all times as part of strategic planning. Created claims strategy, reserving philosophy and authority levels. Providing input to support the development of business road map and annual budgets. Proactively sort out new market opportunities for in-sourcing projects and organising and attending meetings with prospective clients or businesses. Able to understand and energise others, and made savings of over £500,000 by changing the provision of legal services and streamlining processes and staff numbers. Laid the ground-work to prepare the department to attract claims handling from other authorities.
Numerous Lloyd’s Syndicates
Consulting on long and short term projects to address inconsistencies in case handling and improve systems. Including motor claims audits, strategic claims reviews covering processes/systems, supplier management strategy, independent claims audits, in-house-training, compliance reviews and development of internal audit procedures. Providing solutions to reduce claims leakage. Delivering business change in claims handling and philosophy. Providing clear, timely and effective management information to senior managers. Shaping initiatives through idea generation and also developing proposals. Providing high level claims advice to reduce costs and improve procedures. Conducting workshops and training sessions for technical insurance topics, team building and wellness.
Coaching all levels of staff with a focus on management to get the best from everyone. Using techniques including NLP, mindfulness meditation and health/lifestyle advice to improve performance and drastically reduce absenteeism.
I was born in London, but I now live in Barcelona. My interests include:
• Qualified PADI Scuba Diver – Achieved in May 2004, Sharm El Sheikh, Egypt.
• Health and wellness: Pilates, weight training, running and meditation.
• Sports: snowboarding, surfing, cycling, and golf.
• Charity fund raising for British Heart Foundation and Great Ormond Street Children's Hospital including running the Sydney Marathon, golf days, and events.