Andrew Mulembo
Plot 59 Munkulumpe road| Tel: +260966220524 | Email: amulembo@gmail.com
SUMMARY
Management Specialist with broad background in operations, projects and risk management. Enthusiastic team player, dedicated to process improvements and staff development.
EMPLOYMENT HISTORY
Job Title: Service Centre Manager-Kasama
Duration: 2016-
Employer: MTN
Role Description:
• Stock management-requesting, receiving, issuing and reconciling
• Staff Management
• Sales team lead
• Financial/Mobile Money Management
• Analyze potential strategic partner relationships
• Participate in the post-project analysis of large and relevant projects, noting new skills and services, changes in processes and procedures that could affect vendor strategies
• Perform competitor bench marking analysis and identified savings opportunities and potential product enhancements
• Improve the product development process by incorporating design for Six Sigma
• Recommend operational improvements based on tracking and analysis
• Customer Experience/Service Specialist
Job Title: INTERN
Employer: Kazline Trading Solutions
Duration: 1 year
Role Description
• Analyzed potential strategic partner relationships.
• Executed marketing programs and general business solutions which can result in increased company exposure, customer traffic and sales.
• Developed and execute marketing programs and general business solutions
Duties & Responsibilities
• Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
• Completed and posted bills, contracts, policies and cheques.
• Reviewed, update, and maintain purchase order records until they are closed Assist in getting quotations from suppliers and facilitate quotation analysis Track deliveries and make sure the project receives exactly what was ordered from suppliers
• Participated in the post-project analysis of large and relevant projects, noting new skills and services, changes in processes and procedures that could affect marketing strategies.
• Worked with the Operations Manager to maintain project time lines and existing relationships.
• Took the lead in marketing company services and demonstrates knowledge of company values, approach and services
Job Title: Productivity Improvement Specialist/Industrial Engineer (CEO’s Office)
Employer: Konkola Copper Mines
Duration: 4 years 6months
Role Description
Productivity Improvement, Total Quality Management, Work scheduling, Process re-engineering, stock keeping and Business operations analysis.
Duties & Responsibilities
• Drove the short-term and advanced promotional planning processes.
• Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
• Analyzed contract performance for bids, budgets and forecasts.
• Planned and conducted staff trainings per six-month period, with an emphasis on Total Quality Management.
• Improved the product development process by incorporating design for Six Sigma.
• Spearheaded development of Quality Control, assurance and management
• Coordinated with vendors and sales reps for aid in project completion.
• Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
• Recommended operational improvements based on tracking and analysis.
• Mapped process activities to desired outcomes to rectify operational inefficiencies.
• Increased productivity by 25% while simultaneously reducing head count by 20% scientifically
• Optimized methods of business organization.
• Studied and rearranged organizational charts, material flow, and operations sequence.
•Maintained an updated Vendors Register always and managed inventory
Key Achievements
• Created critical KPIs to track and improve on-time delivery, customer queries
• Streamlined the branch operations, resulting in a 25% reduction in operating budget.
• Boosted employee morale and motivation resulting in an increase of output by 30%
• Identified and did over 35 high-value projects result in high productivity and revenue growth
• Supervised training, work-quality and performance of short-term field staff officers.
• Process improvement and achieved revenue objective by implementing cost-cutting measures.
EDUCATION
Qualification: MBA- FINANCE
Awarding Body: Cavendish University
Completion Date: DEC 2018.
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Qualification: BA-Economics
Awarding Body: Cavendish University
Completion Date: DEC 2014
Qualification: Dip-Production & Operations Management
Awarding Body: Evelyn Hone College of Applied Sciences and Commerce
Completion Date: 2005
REFEREES
John Muyawala- General Manager (MTN) - +260966220261
Silvia Lumba- Act. Regional Manager (MTN-Northern)- +260966220039
Akabana Situmbeko - Senior Business Excellency (KCM)- +260962555576
