I'm a business solutions and process architect, with a passion for configuring the right tool for the job. I know how to keep your end goals top of mind, even as we dive into the details. I have in-depth experience streamlining processes and finding and configuring the right solution.
If you're specifically looking for a Zendesk Support/Guide, expert, look no further. I've had 3 years of experience configuring Zendesk Support and Zendesk Guide, including enterprise features.
Here are just some of the features that I have hands-on experience with:
- Custom forms and fields
- Conditional form logic
- Views (aka ticket queues)
- Complex agent group structures
- Triggers & Automations
- Multiple brands
- Apps including Knowledge Capture, Out of Office, Pathfinder, etc.