Customer Service Strategist | Partner at Coneit Outsourcing | Expert in Multilingual 24/7 Support | Helping Brands Scale with High-Quality Service | Passionate About Creating Loyal Customer Experiences | Experienced in E-Commerce, Tech, and Travel Industries

Evans Acquisitions LLC December 2018 – Present Senior Managing Partner • Acting Acquisition Manager responsible for identifying properties for purchase to remodel/sell or rental ownership. • Oversee active property renovation project plans to drive on-time completion. XPO Logistics – Managed Transportation June 2017 – February 2020 Procurement Manager- Dow Chemical Account • Procure transportation from 3PL truckload carriers to support shipments for entire US distribution, Canada and Mexico. • Manage carrier cost and service for over 100 carriers with $110M spend. o Facilitated Network Bid for contract lanes set up to deliver $16M cost savings in 2020. • Lead carrier development to bring additional capacity to an ever changing distibution network with many special requirements such as Reefer service, Hazmat and Tanker Endorsements. • Dedicated Fleet Procurement Manager responsible for design and performance of 6 Carrier-150 Driver Fleet. o Negotiated $6M in contract cost savings for Fleet in 2019. JME Transportation Solutions January 2017 – June 2017 Transportation Consulting • Providing review of existing procedures and programs in safety, operations and freight payment. • Provide solutions to improve efficiency in profits, operations and safety culture. BP, Naperville IL September 1998- July 2016 Manager, Petrochemicals Truck & Rail Transloads November 2004- July 2016 • Managed Truck contracts for $10M portfolio and supervised daily operations for 25 carriers and 12 loading plants, solving problems to ensure safe and on-time loading and delivery. • Managed Rail Transload contracts for $3M portfolio and daily operations for 5 third party rail transload sites. Creating solutions for challenges with the railroads, sites or carriers to ensure safe and on-time loading performance. • Negotiated yearly cost savings by identifying opportunities for process change or third party efficencies including: o $350k in savings delivered in 2016 outside of contract negotiations. o Creating competition for existing Gulf Coast carriers, resulting in reduced rates delivering $100k cost savings. • Managed Third Party performance through quarterly scorecards to measure service and review challenges as required. Ex: Created a performance improvement plan for a rail transload provider. Coached management team to correct multiple issues aligning their performance to standards. • Managed Third Party Safety management setting safety expectations for contract service providers and measured performance quarterly. Created a proactive Safety Program in 2011, in response to accidents, which influenced driver behavior preventing severe vehicle accidents since 2012 through July 2016. • Supervised in-house Third Party Broker Director of Operations. Coached employee through key areas of focus to align with BP third party expectations. Petrochemicals Commercial Transport Supervisor April 2003- October 2004 • Managed a team of 10 transport professionals providing multi-modal transport support for twelve North American Petrochemical business units. Led commercial negotiations and performance management including operational logistics support. • Managed strategic positioning of commercial team providing contractual negotiation and performance management with major truck, rail and marine carriers for $300M business portfolio. • Negotiated major market interventions to mitigate freight cost. Initiatives completed in marine and rail delivered over $10M annual cost savings. Petrochemicals Commercial Distribution Supervisor February 2000-March 2003 • Managed a team of 5 professionals providing inventory control support for extensive third party distribution network of 40 sites. Yearly efforts to optimize inventory control activities resulted in a 32M pound reduction in 2002, which delivered a working capital reduction of $8M. • Marketed and commercially supported the Vendor Inventory Management program for Petrochemicals in North America. The first year of the program enabled sales to enter into long-term supply contracts with major customers increasing revenue by over 10%. • Developed and released a web communication platform for the North American Distribution Network. The web-based application delivered a one-time cost savings of $1.4M in working capital reductions and reduced the Days Sales Outstanding cycle time. The application also streamlined communication with each third party site improving ERP data integrity for over 16k orders, 37k transactions covering $250M sales. Petrochemicals Logistics Coordinator September 1998- January 2000 • Managed commercial relationship with third party warehouse and terminal distribution network in support of North American Petrochemical inventory storage requirements. Commercial contract/negotiations portfolio of $6.5M. • Developed and implemented inventory control process for warehouse and terminal network delivering working capital savings of $2M. • Project Manager for manufacturing labor outsourcing project, bidding process replaced incumbant provider at a cost savings of $1.8M annualy. Nalco Chemical Company July 1990-September 1998 Naperville, IL Career positions/responsibilities listed below: • Project Manager for Vendor Managed Inventory program provided both system and operatonal support US customer base with a heavy focus on steel and paper manufacturing aplications. • Private Fleet Trucking Manager responsibile for bulk liquid and package delivery scheduling and asset utilization. Supervised two dispatchers and 32 full time salaried drivers servicing outbound deliveries from the Chicago Plant. • Warehouse Manager of US Warehouse/Terminal Network, managed $12M spend from procurement of services to performance measurement and assessment. Education Saint Xavier University Chicago, IL Degree: Bachelor Of Arts Major: Marketing 1987

Divine Okholo. Sales Director @Goldvine Royal Ltd. Business,Academic and Relationship mentor since '21. Aeronautics major.

I've got 13 years of experience overall. mainly in Business Administration, specializing in Sales and Customer Service My journey includes managerial and staff roles, where Sales and customer service have been my focal points. On the Project Management side I've kickstarter several projects from scratch turning into solid accounts. My gig involved working with big-shot clients, delivering great presentations, rubbing shoulders with top-tier executives and orchestrating sales management My goal is always to create connections and nurturing healthy relationships between clients and the company. Managed groups ranging from 8 to +110, On the side, I've freelanced in diverse projects playing the role of a general Virtual Assistant, Sales Executive.

I enjoy being an advicer for all kind of products and services, understanding the psychology of the consumers and fullfilling their desire and request is a passion

Over three decades of of experience, Multilingual International Business Exec & Enterpreneur, have established several Start-ups, successfully led SBUs, passionate about effective Customer Service systems, enthusiastic Public Speaker and Champion for Africa's Future. Brands I have worked with at distribution and retail level: NIKE, Polo Ralph Lauren, Calvin Klein, Trussardi etc

New York/Denver Entrepreneur. Founder of The Laughing Latte, Denver Yardscape and Presently Bezels & Crowns. Passionate about helping and making people smile.

Resourceful Multi-Cultural Executive offering an history of successes coordinating and monitoring operations across various countries in Asia and Europe. Effective leader and problem-solver dedicated to streamlining operations to improve Customers’ experiences, decrease costs and promote organizational efficiency. Highly committed to maintain quality of services and products to attract and retain Customers.

VP Customer Success @PeopleMatter. Passionate about customers. Formerly Blackbaud, Mariner, Duke Energy, AOL Time Warner.

Leadership People Management Operations Management Project Management Program Management Change Management Incident Management Problem Management Cleint Management

Launched startup call center in financial services sector. Developed KPI ranking systems to motivate/recognize sales agents in outbound environment. Lead service revolution for at-risk companies

Full time mom, student and wife. Currently working in the healthcare industry. Expert at dealing with insurance companies, co-pays, authorizations, scheduling chemotherapy, the whole deal. Also, avid bowler, dancer, and college football fan -- Go Gators!

I develop people and processes through curiosity, openness and honesty to deliver high performance teams I specialise in the areas of customer service, logistics and engineering. With a focus on customer experience I can help you to develop your business to excite and engage your customers to help you create customers for life.

I'm an experienced (and ITIL certified) Incident Manager in one of the market's leading IT companies. I've been known to frequently streamline the IT processes (Incident, Problem, and Change). Aside from that I'm an MS Excel tutor who can teach you to use the build-in functions more effectively or just help you improve the reports you're dealing with.

Founder Mimi's Lost Treasures, Founder Exceeding Education, Manager Investment Control @DST

Seasoned SaaS Customer Success executive specialising in rapid growth environments. Hiring, team structure, culture, metrics, NPS, service delivery, business operations, process improvement and CRM design.

Happy teams. Happy customers. Award winning SaaS Support. Head of Customer Support @ Front, Revel, Fluxx. Featured speaker at Dreamforce.

Copy writing and customer experience expert. Passionate about writing and being at the top of my game, always looking for ways to improve what I can do. Avid cat lover.

I have extensive knowledge of every aspect of the hotel business, from the best way to attract guest to how to run a tight operation from housekeeping teams to front desk to social media to maintenance, even public pools. I am an expert in the hoteliers act and can provide great advantage ideas for you particular property... shot me an email or a text.