Excellent communicator with strong grammar skills and thorough understanding of modern web and mobile applications and documentation processes. Experienced in training senior management and conferring with C-suite executives. Expertise in healthcare software products, mobile devices and mobile software, insurance and banking processes, government processes, finance scripts.
*Led development of 70 user guides or help systems.
*Organized first BlackBerry Developer Conference.
*Documented 800 business tasks worth over $7 million.
*Authored business case for project to save department $1.4 million annually.
*Trained senior management, directors, and department vice president to use new software and new processes.