Tiffanie
MCDERMOTT
(919) 412-8451 Email: tiffaniesteele28@gmail.com
Objective: To obtain a position as a Customer Care Advice Lead, utilizing my expertise in community commitment; willing to go above and beyond expectations for client satisfactory.
Skills:
Excel, Microsoft Word, Administrative support, Active listening (coding course in progress).
Education B.A Psychology - 2009
Experience Dominion Health Care, Raleigh, NC February 07-June 08
• Supported a case load of adults in mental health plan recovery.
• Facilitated therapeutic relationships with clients.
• Formulated counseling solutions relating to education and mental health disorders. Including trauma, addictions, mood disorders, domestic violence.
• Implemented and developed retention strategies for adults.
• Provided support and structure to adults who experienced a lack of social and communication skills.
• Skillfully crafted detailed documentations monitoring client’s progress.
. Regional Curriculum Development Workshop, Charlotte, NC April 08
• Participated in discussions with professors and board members, involving cures for substance abuse outlets.
• Received excellent reviews from supervisors per mental abuse assignment.
• Received a certificate of achievement on substance abuse topics.
Dove Supportive Services, Raleigh, NC June 08-May 09
• Supported a case load of children with mental and behavioral challenges.
• Communicated established goals with clients and effectively directed their inquiries while arranging in-house appointments with physicians.
• Encouraged clients to participate in scheduled activities related to improve health and over all well-being.
• Provided and recommended therapeutic interventions with clients of various backgrounds.
• Skillfully crafted detailed documentations monitoring client’s progress and feedback per progression program.
Hope Foundations, Raleigh, NC August 09-Nov09
• Worked as a community “Associate Professional”.
• Provided therapeutic interventions for families facing motor and communication skills.
• Assisted clients with PTSD or other related mental health issues. Provided aid and guidance for daily decisions.
President/ Soaring Angels, Inc. 2019-Present
• Collaborates with the board of directors to identify, create and implement strategic plans to actualize business objectives.
• Identify and train volunteers who can lead and manage business functions and surveys.
• Ensures tax-related documents and legal forms are filed on time, such as the documents required to maintain the organization tax-exempt status.
• Provides timely and accurate financial information to support decision-making techniques per program.
