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Clarity

Stefan Fennes

I've spent 20 years building and leading product and professional services organizations in fintech and retail SaaS at companies like Moneris, Paysafe, and Aptos. I run a Customer Operations Efficiency Diagnostic that typically finds 15 to 30% in recoverable cost savings across Support and PS teams. I also advise on product strategy, roadmap prioritization, Agile transformation, and AI adoption. If your team is bleeding money or stuck in execution chaos, let's talk.

$4.17/min

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Product Management Product Strategy Agile Project Management Operations Management Process Improvement Professional Services Artificial Intelligence Cost Reduction IT Service Delivery

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I Will Identify Cost Leakage and Performance Gaps in Your Ops Team

I run a structured diagnostic across Support and Professional Services organizations that typically uncovers 15 to 30% in recoverable cost savings. Most teams I work with are losing money through inefficient onboarding, poor delivery governance, and unclear ownership. I've done this across fintech and retail SaaS at companies managing hundreds of merchants and enterprise clients. You'll walk away with a clear picture of where the leakage is and a prioritized plan to fix it.

I Will Help Your Product or Services Team Actually Adopt AI Tools

Most AI rollouts fail not because of the technology but because of how they're introduced. I help product and professional services teams integrate tools like Claude, Copilot and ChatGPT into real workflows in a way that sticks. I've done this with delivery teams, PM groups, and operations functions. You'll leave with a practical adoption plan, not a slide deck full of hype.

I Will Align Your Product Roadmap and Get Your Teams Delivering Again

I've led product strategy and roadmap execution for 20 years across fintech and retail SaaS platforms including OMS, CRM, POS and Salesforce. I help product managers and executives cut through stakeholder noise, prioritize the right work, and build operating models that actually hold up. Whether you're a PM trying to get traction or an exec trying to align a multi-team portfolio, I'll help you move faster with less friction.

I Will Help You Build or Fix Your Professional Services Organization

I've built PS organizations from scratch, turned around underperforming delivery teams, and scaled practices to 130 people. At Paysafe I cut implementation timelines by 67%. At Aptos I ran a $40M global delivery practice. I advise PS leaders, founders, and operators on org design, delivery methodology, pricing, utilization, onboarding playbooks, and governance. If your PS team is slow, unprofitable, or inconsistent, I know exactly where to look.

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Member since March 2026