Trainer • Supervisor • Claims Expert • Medical Plan Expert
2018-2022
* Sr. Patient Services Rep. 3, Training Instructor
February 2022 - October 2022
Develop strategic training plans to exceed client expectations
* Design and implement new caller scripts and training guides
* Workforce Management analysis, reporting, and execution
* Patient Services Rep. 2, Training Instructor
July 2019 - March 2022
Facilitate New Hire Training & Skill Development Training
* Manage calls escalated to supervisor
* Patient Services Rep. 1
February 2018 - August 2019
Assist patients & providers with health insurance product, plan,
* & benefit information
