Call the customer service phone number at Square or use whatever support method they offer. I doubt anyone else can give you an accurate answer without more info. For example, what if you have a poor history on the platform or something similar...
The devil is always in the details, and there are a few things that notably diminish the efficacy of Square’s chargeback protection plan. That is more than most payment platforms offer, but for merchants who sell high-value goods or services, one or two chargebacks can quickly eat it right up. After Square covers the $5 chargeback, your remaining balance for that month would be $245, and no portion of the $250 chargeback would be covered. Merchants are also required to comply with Square’s best practices for accepting payments to qualify for chargeback reimbursement.
You can read more here: https://www.chargebackgurus.com/blog/square-chargebacks
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath
It sounds like you have funds held in your Square account after a dispute was resolved in your favor, but the transfer of these funds is pending and hasn't been completed yet. Here are a few steps you can take to resolve this issue:
1. **Contact Square Support:** Reach out to Square's customer support directly through their website or app. They have a support team that can investigate the status of your pending transfer and provide assistance.
2. **Verify Account Information:** Double-check that your bank account details linked to Square are correct and up-to-date. Sometimes delays can occur if there are discrepancies or errors in account information.
3. **Check Transfer Settings:** Review your Square account settings to ensure there are no restrictions or settings that might be causing the delay in the transfer.
4. **Follow Up Regularly:** If you've contacted support already, follow up regularly to check on the status of your transfer. Sometimes transfers can take a bit longer due to processing times or other factors.
5. **Review Terms and Conditions:** Refer to Square's terms and conditions regarding fund transfers and dispute resolutions to understand any specific policies or timeframes that might apply.
By taking these steps and staying in communication with Square's support team, you should be able to resolve the issue of the pending transfer and ensure that your funds are transferred to your bank account as soon as possible.
