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MenuShould we validate our marketplace idea?
We currently run an existing B2B services business, so have theoretically built up both sides of a 'marketplace' over 8 years. And now were thinking about changing our business model to a marketplace model.
Given that's in place and we can see marketplaces in closely related markets operating, how much validation should we do?
Answers
Hi
First of all - good luck.
Second, I ALWAYS advise on doing market research and validation. The ratio of time versus value is always in favor of doing validation.
I've successfully helped over 300 entrepreneurs and would be happy to help you if you need. Just send me some background info by email before, so that the call itself can be 100% dedicated to giving you my advice (maximum value for your money)
You can see a more detailed answer about how to do market research/validation in one of my previous answers:
https://clarity.fm/questions/6423/how-do-you-do-market-research
Good luck!
Validation is really important when starting any tech project. However it's also imperative that you stay lean where possible.
The short answer without knowing the fine details about your project, I would suggest that the best way to validate your idea is to somehow create a low cost and lean MVP of your product idea (preferably without spending huge amounts of money on web or software dev). Then bring a small sample of your user base onto said platform to perform beta testing. I'd choose past clients that have loyalty to your brand and are willing to give feedback.
The long answer is that this is something that we would usually workshop. We have created frameworks for various situations, including launching a new tech product, where we guide our clients through the various different types of validation, from conceptual to ideas for a lean beta. For us its really important to get to know the project before jumping in and giving specific advice.
You can find some info on our workshops here: https://www.devwiz.com.au/build-your-idea-workshop/
Also if you want some tips on how to validate your idea in house, you can check out this article: https://www.devwiz.com.au/2019/09/04/validating-your-app-idea/
If you want some more specific advice, please feel free to book a call back through our website.
Cheers and good luck!
The following article focuses on importance of validating your marketplace idea and enlists a few steps to validate your marketplace idea.
Hi Entrepreneurs! In an earlier article, we discussed different ways to generate online marketplace ideas. By this point, I believe, you have already finalized on your big marketplace idea. But before we can go ahead and build the marketplace, let’s answer a simple question.
Why do 90% of startups fail?
Industry experts attribute the failure to a lot of varied reasons. I have mentioned a related article towards the end of this article. One of the major factors is lack of validation of the marketplace idea. Validation of ideas is vital to all businesses alike; an online marketplace is no different. But it is easier said than done. Everybody thinks their idea is genius. Let’s call it The Entrepreneur Syndrome. So how do you overcome the hurdle? Let’s take a quick walk through some questions which would help you understand the steps to validate your marketplace idea.
1) Is Your Online Marketplace Solving A Problem?
This is the first of the steps to validate your marketplace idea; probably the only question that you need to keep asking yourself. Unless you are solving a problem, it makes no sense in going ahead on the journey of creating an online marketplace. A lot of online marketplaces (about 40% ) close down in the first 6 months of operation because they did not solve any problem. In some cases, there was no problem to be solved.
Steps To Validate Marketplace Idea
To get an honest answer to this question:
1) List down all your assumptions pertaining to the problem. Every Single One.
2) Interview a few people, the more the better, if they are facing a similar issue.
3) Ask them how are they tackling the issue at the moment.
4) Look online if there are any existing solutions in your target market.
If not, check if your solution solves every issue. And if there exists, check if your solution offers any additional value.
Do Not Reinvent The Wheel
2) Is There A Market For The Online Marketplace?
Before launching any product, you must analyse if there is a market for your solution. A key metric is to calculate the total addressable market (TAM). In simple words, it is the total revenue you will make if all the users of your product in your target market would use your product. The more niche your marketplace, the smaller the TAM. Once you have the TAM, it becomes easier to qualify your marketplace idea.
Since a marketplace is a two-sided market, you have to look at both sets of consumers. If there is a market for only one of them, the marketplace is bound to fail. One way to find out if there exists a market is talking to people. Interviewing your potential customers would help you understand if there is a market for your solution.
Steps To Validate Marketplace Idea
Rob Infantino, the CEO of OpenBay, a marketplace for the discovery of local services, said “After formulating the idea for this online marketplace, I got out of the building and spoke to potential users of the service. The idea needed validation by real users. Since I was planning to build a two-sided marketplace, I had to speak to vehicle owners and automotive service providers, both of whom consistently offered valuable feedback about their challenges, their needs and what they’d want to see. “
Creating A Market For Your Product Is Like Creating A Car For The Wheel.
3) Are People Looking For Solutions?
Often in the entrepreneurial zeal, we forget to analyze if people are actually looking for solutions. There might be an existing problem in your market but unless people feel it is causing enough inconvenience to look for solutions, it will never work out.
One way of understanding if people are looking for solutions is looking for search engine searches in your target market. Search Engines like Google offer platforms to analyse search queries. Once you have a comprehensive list of users looking for solutions, you can ascertain that there will be a demand for your marketplace. Another way, a more traditional approach, is to interview people.
Alex Brola, co-founder of CheckMaid.com, that runs an online on-demand cleaning service said ” We actually validated [the idea] without having any cleaners to do the cleanings. We threw up a site, a booking form, a phone number, and ran some ads through Google and Bing, and saw what the conversion rate would be had we actually had cleaners.”
Nobody Pays For A Great Idea, People Pay For Solutions
4) Would People Pay For The Online Marketplace Solution?
One of the last steps to validate is to actually understand if people will pay for the online marketplace. Most people, especially friends and family, think every idea is great. But ask them if they would pay for the solution and most would say No. The online marketplace would only make business sense if you have a set of customers adding transactional value to it. To understand different revenue models in a marketplace, read a related article.
Steps To Validate Marketplace Idea
Mike Matousek, Founder of Flashnotes.com, that offers a marketplace for study guides and class notes said “I started creating these detailed study guides for our exams and sold my final exam guides for $10 a piece. Not only did they sell, I was literally hunted down on campus by more and more of my classmates — easily making over $1,000. After this initial interest, I knew I was onto something and had my friends test out the idea of selling study material in their own classes.”
These were just 4 questions, the answers to which would help you understand the steps to validate your marketplace idea. The list may not be exhaustive but paints a pretty broad picture of the process of validating your marketplace idea. There are many other viewpoints on the same topic which would help you in validating your marketplace idea. Here is one of them.
There are many reasons besides lack of validation that result in failure of marketplaces. Here is an article by 500 highlighting some of the major ones.
If there is something that I have missed, please do leave a comment.
Always change, nothing changes if you do not change, this phrase is also for your business, dance as the music, always be alert seeing and knowing everything that happens in your segment, changes will not always have the expected result, but This is growth, you are preparing to learn from mistakes, find your balance point your audience, changes will require you to always be the best always try to be first, this happens with the stars especially in sports , the ace thinks two seconds ahead of normals, good luck friend!
Hi! Agree 100% with the rest of the answers in this thread. If you need some help to start with, I recommend you to have a look at the methodology Lean Marketplace, check it out for free here: https://theleanmarketplace.com/
Good luck!
Related Questions
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How important is it for a marketplace startup to drive enough demand (customers) for your supply (sellers) to make a full time living off of it?
It's very important. (first, read this article by Josh Breinlinger - http://acrowdedspace.com/post/47647912203/a-critical-but-ignored-metric-for-marketplaces) The way you achieve success in a marketplace is by driving liquidity for both your supply & demand. Demand-side Liquidity = When users come to your marketplace, they can achieve their goals. Supply-side Liquidity = When supply comes to your marketplace they can achieve their goals... which are almost always to make money. If you're making a large amount of your supply-side users a full-time income, then you're helping them achieve liquidity. Now it's not so black and white and it doesn't always have to be a "full-time income." It depends what their goals are. E.g., 1) At Airbnb, renters aren't looking to quit their day jobs and become landlords full-time... they're just look to earn a substantial amount of income to offset their rent, mortgage, etc. So in this case, I would probably goal on # of renters that earn >$500 / month... and (in the first 1-5 years) try to grow this number by 10-20% MoM... and maybe by just 5% once you're in the mid-high tens of millions in yearly revenue. 2) At Kickstarter, the goal of the supply-side is to get their project successfully funded. They don't care if the project creator is "full-time"... they just want to make sure they meet their funding goal. This is why they talk about their 44% project success rate all the time - http://www.kickstarter.com/help/stats 3) At Udemy, our instructors want a substantial amount of their income to be driven from their Udemy course earnings... so we look at how many instructors are earning >$2k / month.DT
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What is the best pricing (business model) to apply to a marketplace?
I like to separate your question into 2 sub-questions: #1 How do we determine which side to charge? #2 How much is the right amount to charge? On #1, my answer is that you can charge the side(s) for whom you add the most value. In your examples, Uber really solves a big problem for drivers, it's that they sit idle for a good part of the day, so are willing to pay a lot for new leads. (their alternative is no work) Consumers are charged more for the convenience of a private car but they are probably not so much willing to pay more for a taxi, even if they can hail one from their phones. For AirBnB, it's a mix, it's a way for landlords to monetize idle capacity which they are willing to pay for, but it's also a way for a renter to pay less than they would normally pay for a hotel. On #2 (how much), I like to triangulate a number of factors: - What's the maximum amount I can charge one side, while still being a good deal for them. - How much do I need to charge so that I can become profitable? (the economics are quite different if you charge 3% vs. 12%) - What are comparable services charging for substitutes/competitive offerings? I will just add that there is no formulaic way to determine pricing strategies (curated vs. open), and it's a lot more about what's the comparable and what the value delivered is. That's how I approached the question while deciding the business model at ProBueno.com (my startup)MR
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Freemium v.s. free trial for a marketplace?
It depends on a number of factors but I'd boil it down to two key things to start: 1) What is your real cost to provide a free plan or trial? 2) Who exactly is your customer and what are they used to paying and who and how do they pay today? When you say "online workforce marketplace" it sounds as though you're placing virtual workers. If that's the case, or if you're paying for the supply side of the marketplace, the question is how much can you subsidize demand? Depending on where you're at in the process, I'd also question how much you can learn about the viability of your marketplace by offering a free version, assuming again, that free is actually a real cost to you. I was part of a SaaS project that started charging people for early access based mostly on just a good landing page (we clearly stated they were pre-paying) and were amazed at the response. I've also run a SaaS product that offered free trials and realized that the support costs and hand-holding and selling required to convert from free trial to paid wasn't worth it, this despite the product's significant average ARR. You might be better off providing a "more information" sign-up form (to capture more leads) and let them ask for a free trial while only showing your paid options. I've been amazed at the lead capture potential from a simple "have questions? Click here and we'll contact you" This is all the generalized advice I can offer based on the limited information I have, but happy to dive-in further if you'd like on a call.TW
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Broad niche or Targeted niche which way to go?
I always suggest going "uncomfortably narrow" initially so that you can really dial in the user experience and build liquidity first. Going broad will be tougher as there's too much noise to signal. Also, it's best to fake the supply side initially of you can to improve the buyers side first, then figure out supply & quality afterwards if customers are buying and you've proven out a demand strategy that will work.DM
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When recording income for a marketplace startup, is it typical to use the gross transaction or just the fees collected per payment?
You usually only recognize the commissions as revenues and use the term "Gross Merchandise Value" (GMV) to describe the size of the marketplace (value of all transactions going through the site)BW
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