Question
Or should it be split into multiple roles?
My co-founder and I are strong at Marketing and Sales, but need help with Ops to deliver our service efficiently.
We need to make a top-level hire to design, implement and monitor processes and KPIs. We also need them to handle the day-to-day issues of our team, to take pressure off my co-founder and me.
What job title should we use to accurately describe this role? We thought COO, but I'm not sure if this captures it.
Or, should it actually be two roles, if it would be hard to find one person with the skillset to do it all?
Answer
Job title can be anything that you feel is cool for instance a software engineer is often called as a software ninjaneer. But what is important in the title is the skills that will make him/her a better leader. Good leaders exhibit several positive characteristics, such as passion and commitment, but in my opinion, none is more important than vision. Leaders must communicate a vision that inspires and motivates others to reach for something greater than themselves.
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath
