the startups.com platform about startups.comCheck out the new Startups.com - A Comprehensive Startup University
Education
Planning
Mentors
Funding
Customers
Assistants
Clarity
Categories
Business
Sales & Marketing
Funding
Product & Design
Technology
Skills & Management
Industries
Other
Business
Career Advice
Branding
Financial Consulting
Customer Engagement
Strategy
Sectors
Getting Started
Human Resources
Business Development
Legal
Other
Sales & Marketing
Social Media Marketing
Search Engine Optimization
Public Relations
Branding
Publishing
Inbound Marketing
Email Marketing
Copywriting
Growth Strategy
Search Engine Marketing
Sales & Lead Generation
Advertising
Other
Funding
Crowdfunding
Kickstarter
Venture Capital
Finance
Bootstrapping
Nonprofit
Other
Product & Design
Identity
User Experience
Lean Startup
Product Management
Metrics & Analytics
Other
Technology
WordPress
Software Development
Mobile
Ruby
CRM
Innovation
Cloud
Other
Skills & Management
Productivity
Entrepreneurship
Public Speaking
Leadership
Coaching
Other
Industries
SaaS
E-commerce
Education
Real Estate
Restaurant & Retail
Marketplaces
Nonprofit
Other
Dashboard
Browse Search
Answers
Calls
Inbox
Sign Up Log In

Loading...

Share Answer

Menu
Growth Hacking: What paid advertising, email marketing, growth strategy, SEO, PR, etc. methods had the most impact on increasing your website customer base?
AS
AS
Adrian Salamunovic, Co-founder CanvasPop, DNA11 and MILLIONS.co answered:

Nothing is better at attracting tons of customers as having a remarkable product or service. Here's why:

1) Remarkable companies get PR. PR is virtually free and can get you exposure in major media outlets if done correctly. I've generated tens of millions of dollars worth of direct sales over the years through carefully executed PR strategies. PR can really help build your SEO / page rank by building tons of valuable links to your site organically.

2) remarkable products get SHARED. People love to share amazing products with their friends and family via word of mouth and social channels. Again this is free and WOM (word of mouth) is one of the most effective forms of marketing imaginable.

3) remarkable customer SERVICE keeps customers around, reduces churn and increases CLV (customer lifetime value). Just look at Zappos. We make sure to keep our NPS score at 80-90 percent. At CanvasPop our "love guarantee" pays for itself many times over. Make sure you have well trained customer service staff, super fair and easy satisfaction guarantees and return policies and use this to stand out from the crowd.

None of this is easy and it takes time and effort but if done correctly you will eventually not even need to advertise at all! We have build a 10M+ business and do virtually no paid advertising.

Good luck and remember to be remarkable in everything you do.

Talk to Adrian Upvote • Share
•••
Share Report

Answer URL

Share Question

  • Share on Twitter
  • Share on LinkedIn
  • Share on Facebook
  • Share on Google+
  • Share by email
About
  • How it Works
  • Success Stories
Experts
  • Become an Expert
  • Find an Expert
Answers
  • Ask a Question
  • Recent Answers
Support
  • Help
  • Terms of Service
Follow

the startups.com platform

Startups Education
Startup Planning
Access Mentors
Secure Funding
Reach Customers
Virtual Assistants

Copyright © 2025 Startups.com. All rights reserved.