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MenuHow do I choose a payment service for my online platform?
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Start with your needs. Do you need a subscription service, or just the ability for people to pay one-off? Do you need fast and easy, or robust and integrated into an uncommon business accounting software? Is the product digital download or a physical product you're shipping out of a warehouse/store?
I've worked with over a dozen of the leading ecommerce payment services, and will walk you through the best options if you set up a call where we discuss your needs.
Go with PayPal or Braintree, its your vanilla option. If you have expertise in integration, go with Stripe as well.
If your business is high risk, go with ccbill or instabill.
Also consider adding a Coinbase or BitPay account for bitcoin payments. It costs nothing to set up and is also immune to chargebacks.
This really depends on whether you already have a business checking account. Most banks partner with Authorize.net for online merchant services. If you do have a bank account contact your bank and they will be able to get you a better transaction rate than you could on your own going through Authorize.net. However, if you don't have a checking account then it depends on what level of integration you need with your online service. PayPal Payments Pro has some of the best integrations, consumer trust, and ease of use.
This is a hard question to answer without knowing exactly what application your merchant service would be interfacing with and what you would need it to do. If you want to discuss your project in further detail I would be happy to help you.
If you have a SaaS model, I would recommend Stripe. I have used it successfully for so many apps, it works well for web and mobile, and there are variety of useful and 3rd party services such as for advanced metrics, custom dashboard and so on.
Related Questions
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What are the convincing reasons to get about 50% of the total payment as an advance from a B2B customers for any cloud based offerings?
I would recommend invoicing for the full year up front. If anyone asks, tell them that this is industry standard. Salesforce, HubSpot and many others do it this way. If that answer isn't sufficient, here are some others reasons that are beneficial for the customer: - It simplifies the accounting for the customers - one invoice instead of 6-12 - If you were to buy packaged software, you would pay a huge up front fee and then annual maintenance - we are just asking for the first year - If you pay monthly, there is no commitment, so there is less incentive to get buy-in from the team and usersMA
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Should a business have a chargeback policy?
When a credit card is used to make a purchase/payment the cardholder has the ability to chargeback that transaction for up to 180 days with the issuing bank. If they have not received the product and/or service as promised they will contact the issuing bank.RK
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How can I make sure that my customers pay in a timely fashion?
What you are seeing is a pattern for a business that is experiencing a cash flow issue and ultimately will go out of business as suppliers will move them to prepayment or COD. One solution to protect your business is to accept a credit card for payment of the invoice within 7 days and let them manage their cash flow challenges behind the scenes with their issuing bank. The other option is to offer prepayment and if they are not in position for that then I would no longer sell product/services. Sometimes it takes one supplier to force the inevetible, but you have to protect your business and resources as well.RK
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If you have fraudulent transactions occurring on your web app, what can or should you do with the offending accounts? Who do you report it to?
Depending on what classifies the transactions as fraudulent will determine next steps. If the fraudulent transactions were due to the cardholder having their card stolen and then being used to make fraudulent purchases you should work with your merchant services provider. Within your gateway or shopping cart you have settings that allow you to request AVS, CVV, CID, Address Match, etc. and you can determine the velocity settings and how strict you want to be for each transaction. Some gateways also have country blockers to eliminate transactions that are coming from known organized crime or hackers specific to fraudulent transactions. You should always report any suspected fraud to your merchant services provider, gateway or shopping cart provider along with the authorities in your local jurisdiction. Setting your filters and tolerances really low will allow transactions to go through and generate revenue but when you do not validate AVS, CVV, CID or address match, etc. then you risk the chance of fraudulent transactions. If you collect all the above information and it still ends up being a fraudulent transaction then it should be the responsibility of the card issuer and not the merchant or merchant services provider.RK
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Which is the best payment model for a services marketplace?
There are several questions/pieces of information you would want to consider to know which avenue to go down (a few highlighted below): - which platform are you going to be on-boarding and connecting students/tutors thoughts? web, mobile, hybrid or brick & mortar (includes actual phone calls etc) - how often are disbursements of funds going to happen with a typical transaction period (say 1 month)? - what is your service fee/cut for the work completed? are you working on a %/commission basis or are you generating funds from clients in another way? - which party shoulders the service fee your charge? Is it just one party or both? - is the transaction always intending to be a 1 to 1 relationship (i.e. would a group of students be able to hire a tutor for an exam review session and split the costs etc?) those are just a few things that should be top of mind as you consider which ways and means you intend to collect/process payments for your service. I'd be happy to jump on a call and walk through these and other questions to help get you on the payment model/processor right for you. Just click below and request a call to get started. https://clarity.fm/jcgarrettJG
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