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eCommerce: How do you handle customer service for an ecommerce, home based business?
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Sushant Bharti, I'm on a 50K & 100X journey answered:

There are few tools that you could use to set up an automated response system. Given the size of your business, the free version should solve your problem.

As far as voice support is concerned, the same could be outsourced depending upon cost-benefit analysis.

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