Question
We are having problems with multiple people contacting the same customer, or the wrong person contacting them, or one member of the team who should be notified about a customer's needs not being notified. What SaaS can we use to clarify this?
Answer
Salesforce (Desk.com) could be the most feasible and one stop solution for your need. Let me know if you would like to evaluate the appropriateness of the platform per your need. I can help you around business problem definition, mapping it with right technology solution, and helping you adopt the technology with necessary customizations.
