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Business Strategy: What are the main things consultants need to know when working with a business?
LP
LP
LC Pelaez, Strategic adviser for Fortune 500 companies. answered:

Having worked a consultant with global consulting firms and served over fifty of the Fortune 500 companies, I have been a consultant for over 15 years.

Although the type of work will vary, consultants need to know why they are being hired. What does your client expect from you? If consultants are armed with that knowledge, they can best apply their skills. I have seen many consultants who jump right into the problem without understanding the context of why they were hired and what success will look like from the client's perspective.

A very specific visual that I use is to imagine what the bullet point on my resume needs to look like after I am done. What am I going to do for the client that they can measure and be happy with that I can put down as an example my advice had on the organization. Once I have that in mind, I make sure the client wants that too and the rest is just doing my job.

Another thing that consultants may need to know is the type of company culture. If the organization has a lot of certain types of folks, like passive decision makers, the approach to take will accommodate this. The culture of an organization can shed a lot of light on what a consultant can realistically accomplish, especially as the consultant's approach and personality will have an effect on how successful they can be in that organization. I have worked with some organizations where I was not a good fit, while others made working together easy. Being aware of the culture can help the consultant modify their approach accordingly and even know when they may not be the best fit. It is a mature sign for a consultant to read the problem well enough to know that they are not the best person for the job.

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