I will go for the app option. There are 3 reasons for that:
1. More credibility for your company but attention: the feeling is mutual! An app badly designed, full of errors and complicated to navigate that has no use makes the user angry and unhappy with the company.
2. Ease the consumer access. An app is a way to bring your consumer closer to your products or services. It allows customers to easily interact and make transactions without physical limitations.
3. Higher productivity for your team. Applications are not made just for the end user. They are also a great tool to benefit a company’s internal audience! Systems in their own applications can optimize tasks, streamline processes, and make information exchange more dynamic, improving staff productivity.
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath