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Customer Service: What are the internet companies doing the best customer service? And is Zappos still top 10?
MF
MF
Michel Falcon, Customer and employee experience coach answered:

Way too many to list. The usual suspects include: Amazon, Westjet Airlines, Southwest Airlines, Apple etc.

I'm focused on new(ish) tech companies and their approach to customer service such as: Silvercar, Airbnb, ZenPayroll, Oscar.

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