Operational • Effective problem solver with proven track record turning around underperforming units. .
Excellence • Adept at conducting exhaustive qualitative and quantitative analysis of business processes.
• Flexible leader; thrives in challenging, deadline-driven environment.
• Comprehensive knowledge of gross margins, profitability, and overhead.
Sales • Innovative leader, constantly designing creative solutions to streamline processes and drive revenue.
Leadership • Excellent communication/persuasive skills and outstanding customer service strengths.
• Effective in managing customer relationships, interfacing well with diverse individuals.
Training: • Trained 14 managers across the country during 2-day seminars which resulted in immediate bonusing
Highlights: of three previously underperforming managers.
• Designed and utilized training collaterals and curriculum.
• Training program named Minoo’s Way used for all new store managers in Boston.
• Recruited and trained Atlanta store and department managers within days of arriving at store.