I am a customer retention and lifecycle strategy consultant specializing in the restaurant and hospitality industry. I help restaurants increase repeat customers, improve customer lifetime value, and stabilize revenue by building structured retention systems rather than relying solely on constant customer acquisition.
Many restaurants spend heavily on ads, aggregator promotions, and discounts to acquire new customers, while a large percentage of first-time guests never return. My work focuses on identifying these revenue leaks and designing systems that turn first-time visitors into repeat and loyal customers.
