$8.33/min

Bots, Chatbots, Conversational Interfaces

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Created 8 years ago in Technology / Software Development

I'm Head of Research & Design at TOPBOTS, a strategy & research firm focused on applied artificial intelligence and machine learning for enterprises. We help a number of enterprise clients build bot technologies, with a focus on improving customer experience with automated technologies.

I can help you:

1) Determine whether a bot or conversational experience is right for your company and brand. Bots can include any conversational interface, whether it be a chat interface on a messaging platform like Facebook Messenger, Slack, WeChat, or Twitter, a voice system for Amazon Echo / Alexa or Google Home / Assistant, or an integrated natural user interface with a regular website, app, IoT, or service product.

2) Identify key workflows replaced by a conversational agent and design the right functionality and experience

3) Make the right build vs. buy decision regarding bot or chatbot builders, natural language processing / natural language understanding - i.e. NLP, NLU - libraries and toolkits, and deployment platforms.

4) Prototype, test, and continuously improve bot usability and UX based on real-time user feedback and analytics

5) Ready a bot, chatbot, or conversational experience for production deployment at scale.

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