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Expertise
MenuBots, Chatbots, Conversational Interfaces
Created 8 years ago in Technology / Software Development
I'm Head of Research & Design at TOPBOTS, a strategy & research firm focused on applied artificial intelligence and machine learning for enterprises. We help a number of enterprise clients build bot technologies, with a focus on improving customer experience with automated technologies.
I can help you:
1) Determine whether a bot or conversational experience is right for your company and brand. Bots can include any conversational interface, whether it be a chat interface on a messaging platform like Facebook Messenger, Slack, WeChat, or Twitter, a voice system for Amazon Echo / Alexa or Google Home / Assistant, or an integrated natural user interface with a regular website, app, IoT, or service product.
2) Identify key workflows replaced by a conversational agent and design the right functionality and experience
3) Make the right build vs. buy decision regarding bot or chatbot builders, natural language processing / natural language understanding - i.e. NLP, NLU - libraries and toolkits, and deployment platforms.
4) Prototype, test, and continuously improve bot usability and UX based on real-time user feedback and analytics
5) Ready a bot, chatbot, or conversational experience for production deployment at scale.
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Mariya Yao
San Francisco, CA
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I'm Chief Technology & Product Officer at Metamaven, a company which applied AI & machine learning to revenue growth. We help Fortune 500 companies and global brands deploy successful AI applications to consumers and enterprises. I recently published a book, Applied Artificial Intelligence: A Handbook For Business Leaders, which gives executives a foundational overview of enterprise AI: http://amzn.to/2rwOEcd You can watch an introductory preview of my talk "What Executives Need To Know About Artificial Intelligence" here: http://www.topbots.com/ai-education-intro You can also read my writing on applied AI for various industries, verticals, and functions at TOPBOTS.com, where I operate as Editor-In-Chief: http://www.topbots.com
Reviews (7)
Mariya was candid about the challenges of developing a series of VR videos. But, her tough love comes with a great sense of humor and experience to back up her advice! Very much appreciate the opportunity to ask questions.
Source: Clarity Lisa Rowan Sep 6, 2016My call with Mariya was exactly what I was hoping for. She was very focused, took time to understand my situation and provided experienced insight and tailored responses to the questions I prepared for her. She was honest enough to give me answers I probably didn't want to hear, but needed to. Will be calling her again soon.
Source: Clarity Pierre Venter Aug 13, 2014I reached out to Mariya as a way to understand her perspective on the career field of UX. She is absolutely impressive. I found her feedback to be honest, sincere and passionate. She also provided me with a highly organized set of suggestions (which are awesome) to consider for my early stage startup. I’ve been refining my concept based on our discussion. I highly recommend Mariya and cannot wait to reach out to her again!!
Source: Clarity Steve Arnold Feb 18, 2014As always, Mariya's tips for mobile app design were both strategic and practical. She gave very structured advice on how to build successful mobile apps and test out mobile app ideas without coding. I would definitely recommend her to anyone building or thinking of creating a mobile app for enterprise or for startups. Call Mariya. You will not regret it.
Source: Clarity Ramli John Feb 5, 2014My conversation with Mariya was absolutely amazing. I came in with some need to get advice about UX recommendations for a promotional website and a mobile app, and I got that and a whole lot more in terms of great, honest (but not harsh) advice about how to really structure my business for long-term sustainability and financial success. I will absolutely seek Mariya's help again and cannot recommend her highly enough to others!
Source: Clarity Russell Alleen-Willems Jan 29, 2014I have been knowing Mariya for a while when she was a startup founder at StartX, the Stanford startup accelerator. As a UX consultant, Mariya is smart, creative and knowledgeable. In a few minutes she's able to grasp any type of business and deliver precise design and UX recommendations for a successful mobile strategy. I highly recommend her.
Source: LinkedIn Adriano Farano Jan 28, 2014Mariya is awesome to work with on mobile-related consulting projects. She is the first person I turn to for user experience, product development and design because she has incredible insight into usability, functionality and general mobile trends. We worked together on a project for a Chinese smartphone app developer that was looking to enter the US market. She provided incredible feedback, direction and a first version of wireframes for the product. Throughout the project, she was available, open, quick to respond and a general pleasure to work with. I look forward to continuing to work with Mariya on other projects in the future!
Source: LinkedIn Kerin Lanyi Jan 28, 2014the startups.com platform
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