Mantas Beloglavka Head of Customer Success Oberlo/Shopify

As of February 2019, I'm stepping in as Business Operations Lead at Shopify Product Sourcing PL. Currently, in charge of: 1) Building a team to support growing needs and solve new challenges as we develop the ultimate b2b product sourcing marketplace; 2) Legal operations; 3) Compliance; 4) Risk & fraud; 5) Cross-functional collaboration and Org. Design. In the past three years, I was leading the Customer Success team at Oberlo. From being the first hire outside of the founders' circle to growing CS department to 50 employees across three timezones. During my years as Head of Customer Success, I have stretched the following muscles: 1) Heavy involvement in Oberlo strategy pre & post acquisition; 2) Cross-functional team management; 2) Leading multiple in-house and remote teams; 3) Managing for performance and managing for continuous improvement of people and processes; 4) Leading a team through acquisition by Shopify; 5) Driving cross-organizational collaboration and bridging the gap between the two support worlds. 6) Reducing support volumes by closing user-product feedback loops and implementing proactive tech-touch support solutions; 7) Workforce planning, hiring, improving productivity ratios.