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Clarity

Lela Smith

San Francisco, CA

BETTER TEAM. BETTER PROCESSES. DONE.
I'm the Senior Managing Director of Value-Centered Solutions, a "boutique" consulting firm in San Francisco Bay Area. We help you find simple solutions to improve operations and team culture. Certified in DiSC and The Five Behaviors of a Cohesive Team.

$2.50/min

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Team Building Professional Development Company Culture Lean Thinking Operations Management Creative Problem Solving Lean Management Value Stream Mapping Professional Development Seminars DISC

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Root Cause Analysis (RCA)

Have you ever thought you solved a problem, only for it to rear its ugly head again? If so, you might not have addressed the root of the problem, only a symptom. Or, you could have addressed the wrong problem altogether. Using root cause analysis tools and techniques will ensure your improvement efforts are focused in the right direction and sustainable.

Improving Any Operation (Process Improvement)

Also known as value stream mapping, this is a powerful tool to help everyone understand how work is currently being done, identify and eliminate waste (or non-value) in the process, and what the process will look like in the future.

Five Behaviors of a Cohesive Team

Certified in helping teams find common ground and become a truly cohesive team by learning the 5 Behaviors of a Cohesive Team. The program starts with a comprehensive assessment of each team member, then follows with workshops based on the Patrick Lencioni best-selling book, 5 Dysfunctions of a Team.

Team Building Through DiSC

Certified DiSC Instructor - DiSC uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience. Participants understand and appreciate the styles of the people they work with. The result is more effective and productive working relationships.

Who Said So? Book

In Who Said So?, Michael E. Parker introduces the unique leadership philosophy known as Value-Centered Management. Using the exciting, creative format of a business narrative, the book contrasts the familiar pains of traditional business management styles with the Value-Centered methodology by contrasting father and son managers and their different philosophies. The story follows an MBA graduate who is assigned the tough task of retaining an important, yet dissatisfied client. Filled with doubt and frustration, he turns to his father, whose unique management philosophy helps begin a journey of business discovery.

Along the way, the reader learns the importance of determining what customers truly value, building a customer-driven culture that focuses on those key values, and implementing money-saving Lean Principles.

Who Said So? is a business story that will transform the way you serve all your clients and accounts. Using a compelling fictional narrative that contrasts the different management styles of a father and son, it introduces a revolutionary management philosophy called Value-Centered Management.

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Member since March 2016