With over a decade of cross-functional experience in Contact Center Operations, Credit Card Operations, and Quality Management, I bring a strong foundation in process excellence, automation, and risk governance.
I am a PMI-Certified Project Management Professional (PMP) and Agile Certified Practitioner (PMI-ACP), skilled in driving transformation through structured delivery and adaptive methodologies. My background includes leading an Automation and Analytics team that leveraged low-code platforms (like Alteryx) and visualization tools (like Tableau) to streamline workflows, enhance data insights, and deliver measurable business outcomes.
Currently, I lead Risk and Control Management for Data, AI/ML, and ESG initiatives at a global financial institution. My focus lies in ensuring responsible innovation embedding strong governance, ethical AI practices, and sustainability considerations into the technology lifecycle.
Additionally, I hold a Certification in Sustainability and Climate Risk (SCR), enabling me to bridge the gap between environmental responsibility and enterprise risk strategy.
If you’re looking to design resilient processes, implement effective risk controls, or responsibly scale AI and automation across your organization. I can help you strategize, structure, and execute with confidence.
