Currently working as a senior engineer on the Windows/Virtualization team in an enterprise financial services environment. A seasoned expert in Microsoft Windows and Citrix Xen products with a solid grasp on many of the underlying technologies used by both. I consider myself a master troubleshooter after having worked on Citrix's global escalation team for over three years, and am very strong with Citrix and Microsoft systems internals; CCIA, MCSE, Security+