During my 20+ years in customer service, I have set up, lead, and scaled 2 customer support operations which both were completely different scales (one for a start-up and one for a leading IT distributor).
Through these years, I have learned a great deal about what it takes to run an efficient support function.
Because customer support is a revenue protector, I am helping companies to:
⚡️ identify what slows them down, causes poor performance, or unhappy customers
⚡️ fix operational issues
⚡️ bring structure to the workflows
⚡️ improve processes
⚡️ increase customer happiness
⚡️ build CS-operations from scratch.
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