How to Improve Your Customer Support

Created 3 years ago in Business / Getting Started

During my 20+ years in customer service, I have set up, lead, and scaled 2 customer support operations which both were completely different scales (one for a start-up and one for a leading IT distributor).

Through these years, I have learned a great deal about what it takes to run an efficient support function.
Because customer support is a revenue protector, I am helping companies to:

⚡️ identify what slows them down, causes poor performance, or unhappy customers
⚡️ fix operational issues
⚡️ bring structure to the workflows
⚡️ improve processes
⚡️ increase customer happiness
⚡️ build CS-operations from scratch.