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Business Systems, Processes, and Automation
Created 8 years ago in Business / Getting Started
For eight years, I have been speaking about business systems and processes, and consulting and working with freelancers and agency owners about process automation to improve client services.
In 2009, my digital agency was growing so fast I needed to hire help, but I didn't want to hire an employee and I didn't want to entrust integral aspects of my business with a virtual assistant. By implementing documented systems and processes and automating repetitive tasks, I was able to leverage software to do everything I needed instead of hiring an employee. Software that never got sick, never needed a vacation, and got the job done right every time.
While I knew that automated, documented business systems and processes would improve productivity, the most surprising result was that clients were happier, the sales process was smoother, and referrals increased dramatically. Automation allowed our agency to provide higher-quality service and more nurturing support. Clients felt more cared for even though we were spending less time interacting with them directly.
If you're creating or improving business systems and processes to improve client service, increase client retention, build stronger client relationships, and get more referrals, we should talk.
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Reviews (20)
The call with Jennifer was great, informative.
Source: Clarity Mary Tunison Dec 29, 2020Within a few minutes of our phone call Jennifer was able to understand my situation and begin offering expert advice for how to structure retainer agreements as a freelance developer. Our call was well worth the investment!
Source: Clarity Tim Jensen Sep 19, 2018Excellent tips from Jennifer on personal branding, building a community, engaging audiences and building content for a broad niche. Much obliged and definitely recommended!
Source: Clarity Mario Peshev Sep 10, 2018Jennifer was truly helpful, candid and answered all my questions!
Source: Clarity Mel Richards Mar 16, 2018I really enjoyed talking with Jennifer. She gave me excellent suggestions for my website and action steps to make things better. After I implement what we have talked about, I plan on scheduling a follow-up call with her to see what she thinks.
Thank you Jennifer!
Source: Clarity Mark Sherman Feb 15, 2018Jennifer openly shares her perspective and experience running a design and digital studio. She is incredibly thorough, knowledgeable and answers the questions you have to move your business to the next level.
Source: Clarity Katie Elenberger Nov 13, 2017I was mind blown by the insights that Jennifer provided me, in the short time I spoke with her. She was quick in giving me suggestions and was full of tips and tricks to help me position myself as an expert with confidence. I got so much clarity in my next steps after speaking with her. Thanks, Jennifer, for sharing your wisdom with me!
Source: Clarity Femy Praseeth Jul 27, 2017Wow! I just got off the call with Jennifer and that was the best investment of my time and money ever. She provided so much "Clarity" on things I have been thinking about for the past 6 months. It's great to know that I can connect with a professional in the industry that can help me navigate all the landmines... and ultimately where to focus my attention. Highly recommend and plan to stay connected in the future.
Source: Clarity Anthony Tran Jun 23, 2017I was very impressed and enjoyed every minute on the phone with Jennifer, she was insightful and I was able to connect and take home some solid pieces of advice. Thank you!
Source: Clarity Sol Horowitz Jun 6, 2017Jennifer was amazing, she provided such fantastic feedback and advice on what has worked for her agency and provided a clear path for me to get out from under a lot of my roadblocks and make things happen.
Source: Clarity Shaan Nicol May 17, 2017