How do payments work on Clarity?

When requesting a call with an expert, you'll be prompted to provide your credit card information. You'll be charged at that time for the initial call amount based on the rate and duration scheduled. Following the call, charges will be adjusted ...

How do I export my money?

When experts receive a payment for a completed call, we call that payment "Earned". Each call they complete will include the deducted Clarity service fee. Our secure payment system supports payout through PayPal. Once the call has been completed,...

How much should I charge for my advice?

Great question! We're always trying to think of great ways to help you promote your expertise, but sometimes one of the most stressful things to do is to decide on a price for providing your advice. To get an idea of what other experts with simil...

How do I donate my earnings?

Our mission is to have a positive impact on 1 billion people by 2020. Being able to help charities around the world is an important part of helping us achieve this goal. That's why we allow experts to set a default charity in which to donate their...

What is the Clarity service fee?

We charge experts a 15% service fee for every call completed. This amount is deducted from the total amount charged to the member. This service fee goes to the site's operation, enables the platform we provide, and allows us to link you with amazi...

What methods of payment do you accept?

It's easy for members to make a payment to experts. We accept Visa, Master Card and American Express. 

How do I view all transactions?

We understand how important it is for you to track your finances on Clarity. To view all transactions, simply select Account > Money. Our secure payment system supports payments via Visa, Master Card and American Express. All currencies on Clarit...

What happens to my money if the call is cancelled?

If your call is cancelled, either by you or the expert, you will not be charged for the call. If you cancel the call at least 12 hours before the scheduled time, you will receive a full refund. If the expert cancels, you will also receive a full ...

How can I get an invoice for my call?

Invoices are automatically generated for each call and can be accessed directly from your Clarity account. To view or download your invoice: Log in to your Clarity account. Go to the Transactions section under your account settings. ...

What should I do if my credit card is declined when booking a call?

Common Fix: Ensure Your Billing Information Matches Your Bank Statement When booking a call, it's important that any information you enter — especially your billing address and credit card details — matches exactly what appears on your bank state...

Why do payments take too long?

All expert payments on Clarity.fm are processed within 14 days of the call date. This processing period helps us ensure that the caller's account is verified, funds are successfully collected, and any potential disputes or refund requests are hand...