Experienced General Manager for guest focused hotels, dedicated to achieving operational excellence and exceeding financial results. Experience leading teams throughout the world. My employees know my mantra, “make it happen.”
EMPLOYMENT HISTORY
Hilton Aruba Caribbean Resort - Palm Beach, Aruba 12/2016 – 4/2019
Senior General Manager
• Proud to lead the brand conversion of a Five Star Resort, Spa and Casino
• Collaborated with ownership to re-design seven contemporary food and beverage outlets
• Established a customer centric mindset that incorporated the Aruban culture, resulting in the resort Ranking Top 10 Trip Advisor
• Increased revenue per available room by 15%.
Marriott Cairo Hotel & Omar Khayyam Casino - Egypt 7/2015 – 11/2016
Senior General Manager
• Managed the historic 1087 Palace Hotel and casino
• Modernized six of the 14 food and beverage outlets
• Increased customer satisfaction scores by encompassing all the 1650 associates
• Increased room revenues 5%
• Initiated a quarterly ambassador dinner to further enhance the working relationship with diplomatic corp.
Marriott San Juan Resort & Stellaris Casino - San Juan, Puerto Rico 9/2004 – 7/2015
General Manager
• Managed the premier resort in San Juan
• Increased hotel revenues $40M to over $55M
• Consistently lead the Smith Travel Research (STR) in market share
• Provided oversight for the $30M resort renovation
• Reduced turnover 3%
• Achieved best associate’s engagement scores
• Streamlined management staffing by 20 positions
• Implementation of a comprehensive contingency plan
Renaissance Jamaica Grande Resort - Ochoa Rios, Jamaica 3/2003 – 9/2004
General Manager
• Transferred to Marriott’s only 727 room all-inclusive resort with the mission to increase revenue and profit in order to facilitate a sale of the property.
