Delivering a proven practical and measurable approach to improve employee engagement, customer service and organisational performance. Experience of working with businesses in US, Europe and Asia.
After 25 years of senior management in retail, hospitality and healthcare I use my experience to help others to realise one thing about building a business - it's all about the people!
Whether you want to:
- Improve Customer Satisfaction
- Make a business more efficient
- Make a business more competitive
- or, Improve the commercial performance
It all starts with your people and employee engagement.
But as an operator, I know we can only improve this with a structured, practical and measurable approach. I have delivered this in a number of countries working with various businesses and delivered significant improvement through my tools.
Give me a call if you have any of the following questions on employee engagement?
- What is the excitement around employee engagement?
- Where to start?
- Overcoming challenges around engagement?
- How to engage middle mangers?
- How to improve customer experience?
- What to do with the results from an employee engagement survey?
- How do we maintain it?
- How to measure improvement outside of employee engagement survey?
- What benefits could it bring?
- How do I integrate teams / business?
During the two years that I worked with Frazer, I was impressed with his high levels of professionalism and focus in changing and improving the systems and processes that we used. Frazer took a strategic approach that provided the overall vision, but he also had the ability to communicate with and involve all levels of employees in an engaging manner. Frazer worked closely with all the senior team and his strong overall knowledge of businesses with a sense of humour, ensured he was an invaluable member of that senior team. The outcome of Frazer’s work saw a more engaged team who helped in delivering improved commercial results, as well as generating positive PR, and positioning the company as a strong contender by its competitors. Frazer’s adaptable approach and business knowledge will make him a great resource in supporting any leadership team looking to improve their business.
I worked alongside Frazer at ARAMARK for 2 years whilst I was Director of Healthcare responsible for the business development portfolio. During that time he demonstrated a great visionary ability, both in terms of strategic marketing approaches, but also in the development of internal and external brand and quality awareness. He almost single handedly introduced training programmes to the UK & Ireland and through this work drove P&L and qualitative improvements throughout the healthcare business. He subsequently supported much of the global business and achieved similar results. He would be an asset to any boardroom!
I’ve worked on several projects with Frazer in recent years and I view him as a very valued collaborator and partner of mine. He has the rare ability to communicate effectively with people of all levels, from front line staff to directors and CEOs, and is equally valued by all of these groups for his insights and expertise. He is proactive and hard-working and executes to the highest standards. I particularly appreciate Frazer's systematic and practical approach to delivering results and his creativity, thoughtfulness and sense of humour are a welcome bonus!