My background includes leading operations, teams and processes to drive business and customer service success for . From training and developing employees to overseeing financial controls, I excel at managing teams, propelling revenue enhancement, and stimulating maximum levels of customer service and satisfaction.
Highlights of my experience include…
Advancing from Barista to Assistant Manager and finally to Manager at Nestle toll House , acquiring responsibility for staff hiring and training, inventory management, scheduling, cost containment, sales performance, and product promotions.
Introducing new sales and marketing strategies to attract and secure customers, such as a new menu design, healthy food options, a 10-visit punch card, and a social media presence.