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Clarity

Eliza Zile

Riga

Email marketing specialist with 5 years of experience driving profits, quality, and innovation in the email marketing channel. In-depth knowledge of campaign management, lifecycle marketing, channel metrics, and analytics. I’ve consulted more than 447 companies; please reach out to know more!

$3.33/min

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I'll Advise on Email Marketing Related Topics

I am an email marketing specialist with 5 years of experience in driving profits, quality, and innovation in the email marketing channel. In-depth knowledge of campaign management, lifecycle marketing, channel metrics, and analytics. I’ve consulted more than 447 companies world-wide, from start-ups till unicorns.

Let's set up a meeting and see how you can boost your business with email marketing!

Success Teams Work & Structure

Every member of your customer success team should prioritize the customer's needs and goals. That's why a customer-first strategy is essential for businesses, regardless of the industry they belong to.

However, how do your employees know what customers want and need? In many cases, it's necessary to hire someone whose job is to understand your customer base and focus on solving long-term needs. For most businesses, this person is called the customer success manager, or CSM.

A customer success manager guides customers through the sales process into the support phase. Rather than functioning as a customer support agent, CSMs form a direct relationship with customers and provide them with timely value propositions. This helps customers grow and achieve goals while simultaneously strengthening their relationship with the business.

Think of the CSM as a mentor for your customers and I'll be happy to help you with understanding the value of CSM's and power you or your team by sharing the experience I've got while working as a CSM at worlds unicorn companies.

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Member since July 2022