I am an experienced Technical Support Specialist turned Data Analyst with over 7 years in the industry. Currently, I teach Quality Assurance (QA) and data analytics to professionals, including those returning to the workforce, helping them bridge skill gaps. My expertise spans across system analysis, data reporting, automation, and predictive modeling using Python and SQL. With a strong background in QA and troubleshooting, I provide actionable insights that support decision-making and system improvements. I have also led Oracle middleware integration projects, managed incident response, and automated reporting processes.
