My 17 years of proven track record experience in project management and corporate governance for the high-end hospitality & retail industries can describe experiences that highlight my leadership, strategic planning, operational efficiency, and compliance abilities :
1. Project Management for New Restaurants and Openings
Experience: Led the opening of luxury restaurants across LATAM and EMEA, from concept to launch, managing cross-functional teams including design, construction, marketing, and operations.
Skills Demonstrated: Strategic planning, budgeting, risk management, and stakeholder communication.
Outcome: Successfully opened the hotel on time and within budget, achieving 90% occupancy within the first three months and earning positive reviews for exceptional guest experiences.
2. Renovation and Rebranding Projects
Experience: Managed a large-scale renovation project for a high-end resort, including the rebranding and repositioning of the property in the market.
Skills Demonstrated: Vendor management, negotiation, timeline management, and quality assurance.
Outcome: The project was completed ahead of schedule, resulting in a 30% increase in guest satisfaction scores and a 15% increase in revenue within the first year post-renovation.
3. Implementation of Corporate Governance Policies
Experience: Developed and implemented a comprehensive corporate governance framework for a hospitality group, ensuring compliance with international standards and local regulations.
Skills Demonstrated: Policy development, regulatory compliance, risk assessment, and board management.
Outcome: Enhanced organizational transparency, reduced compliance risks, and improved decision-making processes, which contributed to a successful IPO of the company.
4. Crisis Management and Operational Continuity
Experience: Led crisis management efforts during a natural disaster, ensuring guest safety, business continuity, and rapid recovery of operations for a luxury hotel chain.
Skills Demonstrated: Crisis management, operational efficiency, communication, and leadership under pressure.
Outcome: Minimized financial losses, maintained brand reputation, and received industry recognition for best practices in crisis management.
5. Introduction of Sustainable Practices
Experience: Spearheaded a sustainability initiative across multiple high-end properties, integrating eco-friendly practices into daily operations.
Skills Demonstrated: Change management, strategic planning, and stakeholder engagement.
Outcome: Achieved certification from a leading green hospitality organization, reducing operational costs by 20% and enhancing the brand's appeal to eco-conscious guests.
6. Leadership in Guest Experience Optimization
Experience: Developed a guest experience enhancement program for a luxury hotel group, focusing on personalized service and leveraging technology.
Skills Demonstrated: Customer relationship management, innovation, and data analysis.
Outcome: Increased guest loyalty by 25% and improved Net Promoter Scores (NPS) across all properties.
7. Training and Development Programs for Staff
Experience: Designed and implemented comprehensive training programs for hotel staff to elevate service standards.
Skills Demonstrated: Training and development, team leadership, and performance management.
Outcome: Improved staff retention rates and enhanced guest satisfaction scores through consistently high-quality service delivery.
